Refund policy
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
Eligibility
- Products must be unopened, with the seal intact, in their original packaging and in the same condition you received them. For safety and quality reasons we cannot accept opened or used supplements.
- Proof of purchase (your order number) is required.
- Gift cards are non-refundable.
How to start a return
- Email ursasupplementsinc@gmail.com with your order number and the item(s) you want to return.
- Once your return is approved, we'll email you a free prepaid return shipping label with instructions. The return address is printed on the label.
- Pack the item securely and drop it off with the carrier.
Items sent back without first requesting a return will not be accepted.
Refunds
We'll notify you once we've received and inspected your return. Approved refunds are issued to your original payment method within 10 business days. Original shipping fees are non-refundable. Your bank or card provider may take a few extra days to post the refund.
Damaged, defective or incorrect items
Please inspect your order on arrival and contact us within 2 days of delivery if anything is damaged, defective or incorrect. We may ask for a photo, and we'll send a replacement or refund at no cost to you.
Exchanges
We don't offer direct exchanges. Return the original item as described above and place a new order for the item you want.
Questions
Contact us any time at ursasupplementsinc@gmail.com or 778-321-3114.
